Here at Smiley Giant we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online from some others can have tiresome hurdles built into their processes so we want you to know we are here to make things simple from start to finish. We hope you will love your items as much as we do but understand that in some cases you may need to make contact if any uncertainty arises and we are here to make this as easy as possible for you.
If you change your mind about the items you have purchased from us, we will refund the purchase price (minus the shipping costs) or exchange those products, subject to the following conditions:
- Email us within 7 days after your receipt of the order with reason for refund/exchange.
- The item is unworn, unwashed and unused.
- The item returns to us in its original packaging.
- The item arrives back to us within 30 days of you receiving. (If you are concerned for any reason that this is not possible please contact us ASAP so we may resolve with you).
All refund issues are processed through our Support Team which you can reach via our Contact Us page or by emailing email@example.com. It is important to contact us ASAP as all returns require the inclusion of a slip containing your Return Authorisation Number which is obtained from a member of our Support Team.
If you request a refund, the purchase price excluding delivery charges will be refunded to you using the original payment method. This will be processed within 14 business days once we have received back the item and are satisfied with the condition. Please note that under no circumstances can we refund onto another credit/debit card for security reasons.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org for details on how to proceed.
In some specific circumstances we offer store credit if a return is not viable/possible.
Each case is unique so if you have any concerns whatsoever with your order and wish to receive further information on any of the above please do not hesitate to contact us at email@example.com.
If the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival, we will fix the problem right away. In order to process this, you will be required to email us at firstname.lastname@example.org with order number, photographs of the item(s) showing damage/fault and all related references within 7 days upon receiving your package.
Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement order/exchange or a full refund. This is down to the discretion of the Management Team of Smiley Giant.
Please also note that on occasion there may be slight colour/shade disparity between the colours of our items on different platforms e.g. mobile/tablet due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.
RETURN/REFUND SHIPPING COSTS:
All refunds are processed for the full amount paid for the item ordered however please note that the shipping costs are non-refundable.
Please also note that you are responsible for the shipping costs for returning your item, it is advisable to use a carrier which you can track the return parcel. We do not provide return labels at this time. For more information please contact email@example.com
Please make sure to double check your address when you are entering your details on our contact information page. If you have entered the wrong address, moved or need to change a product size/style after your order has been shipped and you have received your shipping confirmation we will be unlikely to be able to accommodate you nor offer you a refund. Please contact us ASAP if you notice a mistake or error so we can contact the warehouse.
Any resulting costs to re-ship the package correctly in such circumstance will be invoiced to the customer.
Please note that we aim to get all of our orders to our customers within the time window outlined on our shipping information page: Unfortunately, however, from time to time delays can occur. While we appreciate that this can be frustrating, we cannot cancel/refund orders that are trackable and still in transit. However, on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.
Each case is different so you have any concerns whatsoever with your order/the tracking number assigned to your order and wish to receive further information on any of the above please do not hesitate to contact us at firstname.lastname@example.org.